Material Defect Plan				Instructions
	At TMW, we are your "eyes," making sure no material gets to you or your customers that is out of specification. This is not a problem for length, width, thickness, diagonal and flatness, since we ensure these specifications are met before we submit your order to production. However, surface irregularities are often not observable until the coil is loaded for processing. When surface irregularities are observed, we cannot risk processing material that will be rejected. Also, down time spent waiting on a response as to the materials' acceptability is very costly to you and us. Therefore, we ask that a Surface Chart be completed to describe what surface defects are acceptable and what are rejectable. If we do not have a Surface Chart for your order and cannot reach you for a decision, your coil must be rewound. A $186.00 rewind charge and additional small setup fee will be issued against your order. To avoid this charge and help us process your order on time, we ask that you complete steps 1 - 3 (see blue box) by the time your coils arrive at TMW. The Surface Chart is your best tool for communicating what you require our operators to do (item 1 in the blue box). It describes how to indicate what defects you can accept. We use the Surface Chart to make immediate decisions as to whether or not to continue processing. If we find the defect is beyond your acceptability standards, we can back off the coil without extra line down time. We urge you to perform steps 1 - 3 to reduce rewind charges and to allow us to process accurately, to your needs, and on time.				It may be difficult to reach you, so please take the following steps, to help resolve defect issues in a timely manner: 1. Submit a list of what types of defects     are acceptable before the order is     prepared. These are listed in the form     of a Surface Chart.   >Download Sample Surface Chart< 2. You can also detail instructions to     process the job completely and     document the nature of the defect.     Please indicate:   a. Process standard lengths if there       is a rejectable defect, or    b. process as per original order and        label as non-conforming. 3. Be sure to supply a phone number(s)     where we can reach you immediately.